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CONTACT US
CONTACT US
Have questions?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@cecchino.co.uk or fill in our contact form:
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FAQs
01
What are the shipping times?
Shipping times vary based on location and chosen method. Orders process in 1-2 business days. Standard shipping takes about 3-4 days, while next day shipping arrives in 1-2 days. Track orders for updates. Contact support for assistance.
03
Can I track my order ?
Yes, just log in to your account on our website and go to "Order Tracking" for real-time updates on your package's status and location. Need help? Reach out to our support with your order details.
05
Part of my order is missing
We're sorry for the inconvenience. Orders might arrive in separate shipments for speed. Check tracking for multiple shipments. If something's truly missing, contact our support with order details. We'll address it promptly to ensure your satisfaction.
02
What size should I buy?
Our hoodies have an intentionally oversized fit, ensuring a comfortable and relaxed look. Opt for your regular size for a roomy feel or size down for a slightly less oversized look. Check our sizing guide or contact customer support for help.
04
You’ve sent me the wrong items
Apologies for sending the wrong item. Contact us with your order details, and we'll swiftly send the correct item and assist with the return process. Your satisfaction is our priority.
06
Which methods of payments can I use?
We accept major credit/debit cards and Apple Pay for secure payments. Choose your preferred method at checkout. Contact us if you need help.
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